At Bodhi Bhojanalayam, we take care in preparing every order with attention to quality, freshness, and mindful preparation. Since our products are freshly prepared food items, returns are generally not possible. However, if there is an issue with your order, we are here to help.

1. Returns

Due to the nature of freshly prepared food, we do not accept returns of food items once they have been delivered.

If you receive an incorrect, missing, damaged, or significantly unsatisfactory item, please contact us as soon as possible after delivery.

2. When You May Be Eligible for a Refund

A refund or other suitable resolution may be considered in situations such as:

• You received an incorrect food item.
• An item from your order is missing.
• Your order was delivered in a condition that makes the food unsuitable for consumption.
• You were charged for an item that was not delivered.
• Your order was cancelled by Bodhi Bhojanalayam after payment was successfully completed.
• A payment was successfully deducted but the order was not successfully placed.

Each request will be reviewed based on the circumstances of the order.

3. Reporting an Issue

If there is an issue with your order, please contact us as soon as reasonably possible after delivery.

To help us investigate and resolve the issue quickly, please provide:

• Order number
• Name and contact number
• Details of the issue
• Photograph(s) of the food or packaging, where applicable
• Any other information reasonably requested by our customer-support team

We recommend keeping the affected item and its packaging until the issue has been reviewed, where reasonably possible.

4. Refund Process

If your refund request is approved, the refund will generally be processed to the original payment method used for the order, where technically possible.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

5. Partial Refunds

Where only part of an order is affected, Bodhi Bhojanalayam may, depending on the circumstances, issue a refund or other resolution for the affected item rather than the entire order.

6. Orders That Cannot Be Delivered

A refund may not be provided where an order could not be delivered due to circumstances attributable to the customer, such as:

• Incorrect or incomplete delivery address
• Customer being unavailable to receive the order
• Customer being unreachable by phone
• Delivery access being unavailable or refused
• Incorrect contact information being provided

Such cases may be reviewed individually.

7. Promotional Orders

Orders placed using coupons, discounts, promotional offers, or other special pricing may be subject to additional terms. Any applicable conditions will be communicated with the relevant offer.

8. No Cash Refunds

Where a refund is approved for an online payment, it will generally be processed through the original payment method and not provided as a cash refund.

9. Contact Us

For return or refund-related questions, please contact:

Bodhi Bhojanalayam
Hyderabad, Telangana, India
Email: info@spiritualdining.com
Phone: 082828 23645

Please keep your order number available when contacting us.