At Bodhi Bhojanalayam, every order is prepared fresh after it is received. For this reason, cancellation availability depends on the stage of your order.

1. Cancellation by the Customer

You may request cancellation of your order as soon as possible after placing it.

Once the restaurant has accepted the order and started preparing the food, cancellation may no longer be possible.

To request a cancellation, please contact Bodhi Bhojanalayam immediately through the available customer-support channels.

2. Cancellation Before Food Preparation

If your cancellation request is received and accepted before preparation of the order has started, you may be eligible for a full refund of the amount paid, subject to any applicable payment-processing conditions.

3. Cancellation After Preparation Has Started

Once preparation of your order has started, cancellation may not be possible because the food is freshly prepared specifically for your order.

If cancellation is accepted after preparation has started, any refund will be determined based on the circumstances.

4. Cancellation by Bodhi Bhojanalayam

Bodhi Bhojanalayam may cancel an order in circumstances including:

• One or more ordered items becoming unavailable
• Delivery to the selected location being unavailable
• Operational or kitchen-related issues
• Incorrect or incomplete order information
• Payment-related issues
• Suspected fraudulent or unauthorized transactions
• Circumstances beyond our reasonable control

If we cancel an order after successful payment, an applicable refund will be initiated through the original payment method.

5. Failed Delivery

An order may be treated as a failed delivery if the delivery cannot be completed because:

• The customer provided an incorrect or incomplete address
• The customer is unavailable at the delivery location
• The customer cannot be reached by phone
• Access to the delivery location is unavailable or refused
• The customer refuses to accept the order

Refund eligibility in such cases will be determined according to the circumstances and our Return & Refund Policy.

6. How to Request a Cancellation

When requesting a cancellation, please provide:

• Order number
• Name
• Registered mobile number
• Reason for cancellation

We will confirm whether cancellation is possible based on the current status of your order.

7. Refund for Cancelled Orders

Where a refund is applicable, it will generally be processed through the original payment method.

The time taken for the refund to appear in your account may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

8. Contact Us

For order cancellation assistance, please contact:

Bodhi Bhojanalayam
Hyderabad, Telangana, India
Email: info@spiritualdining.com
Phone: 082828 23645

For the terms applicable to refunds and order-related issues, please refer to our Return & Refund Policy.